Our quarantine process, explained.

Care starts before your order

Our quarantine process, explained.

New arrivals complete our settling, health-check and acclimation process before we release them for sale. Different origins need different preparation, and readiness comes before a dispatch date.

Yoshikigoi koi & other pond fish

  1. Arrive & settle

    Our Yoshikigoi koi, coarse fish and sturgeon are given time to settle after transport. We use a mild settling treatment appropriate to the fish as part of their arrival care.

  2. Observe & check

    We observe the fish and examine scrapes under the microscope to check for external parasites, addressing any findings before release.

  3. Acclimate & release

    Once settled, acclimated and ready, the fish are released for sale in store and online. We allow extra time whenever it is needed.

Japanese koi

  1. Warm to 22°C & observe

    Japanese koi are brought into quarantine and warmed to 22°C, with time allowed for observation and health assessment.

  2. Observe & check

    We carry out microscopic scrape checks and treat any findings as needed, continuing to observe the fish through the process.

  3. Gradually adjust for UK ponds

    Before release, temperatures are gradually brought down towards current UK pond temperatures to prepare the fish for their next move.

Observation and parasite scrapes help us assess health; they cannot prove a fish is free of every disease. Ask us about the preparation of the particular fish you are considering.

Preparing and quarantining fish at home
★★★★★ Selected Google review excerpt

“Lovely clean tanks with beautiful healthy fish.”

Ian DaviesRead all Google reviews
★★★★★ Selected Google review excerpt

“Fantastic looking fish. Amazing service from start to finish with constant updates”

Lee BaynesRead all Google reviews
★★★★★ Selected Google review excerpt

“There’s no overbearing and pressured advice, just the knowledge of really keen, helpful people who love the hobby.”

Nigel HarrisRead all Google reviews
4.8/5 Google · 79 reviewsChecked 8 September 2026