Shipping policy

Shipping Policy for Live Fish

• Shipping days: All live fish orders are shipped Tuesday, Wednesday, and Thursday only. This schedule ensures fish are not delayed in transit over weekends or bank holidays.

• Delivery responsibility: You must ensure that someone is available at the delivery address to accept the shipment on the day of delivery.

• Failed delivery: If no one is present to accept delivery and the courier is unable to deliver the fish, no refunds or replacements will be issued. The welfare of the animals depends on prompt receipt, and WakeyKoi & Aquatics cannot accept responsibility for failed deliveries due to customer absence.

• Delivery delays by courier: While we take every care in booking trusted couriers, WakeyKoi & Aquatics cannot be held liable for unforeseen courier delays once the fish have been dispatched. In the rare event of a courier-related delay that results in DOA, our DOA Refund Policy still applies provided the other conditions are met (proof supplied same day, fish still sealed in bag, etc.).

• Customer preparation: It is the customer’s responsibility to have an appropriate aquarium or pond prepared in advance, with water parameters suitable for receiving fish upon arrival.