How your WakeyKoi delivery works
Read the delivery steps
Choose your fish
Choose your fish and confirm your delivery date. New arrivals may need settling time before dispatch. Follow the current delivery notice and the date confirmed for your order.
Packed the day before
The day before your confirmed delivery, we prepare your fish at WakeyKoi in Himley, DY3 4LN. They are double bagged with water and pure oxygen, then placed in their cardboard shipping box.
A care guide inside
We include a WakeyKoi care guide to help you welcome your fish home.
Sealed, labelled and collected
The box is sealed with fragile tape, labelled LIVE FISH and collected for the booked DX service.
From Himley to your home
The map illustrates a journey from WakeyKoi to Newcastle, NE1 4LF, through the DX network. It is an example route, not live tracking. The UK outline does not indicate delivery coverage; eligible mainland postcodes are confirmed for your order.
Hello, new arrivals
The booked service is next day after dispatch, before 1pm on eligible routes. Be available to receive the parcel and follow the included care guide. Your confirmed delivery date and delivery terms apply.